Things to know

Things to know

Once you acquire the names of several providers, you will want to learn more about their services and reputations. Following is a checklist of questions to ask providers and other individuals who may know about the provider’s track record. Their insight will help you determine which provider is best for you or your loved one.

Search out the history and ownership of the company. What type of license do they have? Find out who owns the company and weigh how the ownership affects the company?s service and reliability. Is this agency backed by a nationally strong firm? Is it reputable and in good standing? Is it involved in professional organizations?
The number of years an agency has been in business is not always pertinent to the quality of care given, but it does reflect on the stability and success of the company.
Find out if caregivers? credentials are investigated. Plus, determine whether caregivers undergo a thorough, professional testing and screening process. Ask what ongoing training is provided.
Ask about your personal liability and tax obligations if workers are contract employees. For your protection, ensure that all caregivers are insured and bonded by the home care agency.
Some agencies make scheduled quality assurance calls and visits. To further ensure quality care, see that all caregivers are regularly and closely supervised by a qualified companyrepresentative.
It is difficult to receive good care if different people show up every week. A good home care provider will be concerned with continuity of care.
When choosing the home care services that are right for you, it is important that the patient and family members discuss the kind of care needed with a home care representative. This will help you determine whether the home care provider can meet your needs.
If you require care beyond that associated with activities of daily living, your doctor ought to be involved. Most agencies will work directly with your doctor in arranging and planning for your care.
Ask for names of people, not just the name of a hospital or organization. One good question to ask these professionals or patients: ?Would you use this company again for yourself or your loved ones??
Find out if there is a length of time you will be committed to the home care provider even if you are unhappy with the care they are providing. The home care provider should guarantee care and cancel charges for unsatisfactory service.

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